1. Introduction

TEPS (Tiling, Epoxy and Plumbing Services), a division of Bonke Bathi Mbuyisa (BBM) (Pty) Ltd, Registration No. 2026/496247/07, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.myteps.co.za or contact us for our services.

2. Information We Collect

We may collect the following personal information when you use our website or contact form:

• Full name
• Email address
• Phone number and cellphone number
• Physical address or project location
• Details about your project or service enquiry
• IP address and browser information (collected automatically)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and quote requests
• Schedule site assessments and visits
• Provide tiling, epoxy and plumbing services
• Send you relevant updates about your project
• Improve our website and services
• Comply with legal obligations

4. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Your data is stored securely and only accessible to authorised TEPS staff members who need it to provide our services.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Our parent company BBM (Pty) Ltd for administrative purposes
• Service providers who assist us in operating our website (e.g. hosting providers)
• Law enforcement or regulatory authorities where required by law

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, however this may affect the functionality of our website.

7. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, your information will be securely deleted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

TEPS (a division of BBM (Pty) Ltd)

Karee Dow Street 2328, Model Park, Emalahleni, South Africa

Email: info@myteps.co.za

Tel: +27 81 846 7124